Appointments

Appointments can be made to see your GP by calling in person at reception or by telephoning 01772 529230 and selecting the option for appointments, or by internet booking (please ask at reception for details).

Any requests for a GP appointment on the day, will initially be dealt with by our TRIAGE NURSE who will assess the problem and who may arrange an emergency or routine appointment with the GP or another PRACTITIONER or may offer advice over the telephone

Home Visits

These should only be requested by patients who are too ill to travel to the surgery.

We would be grateful if you could phone before 10.00am to enable the Doctors to plan their rounds.

All requests are dealt with by the Triage Nurse so that the Doctors can attend cases according to their urgency.

Later calls which are not urgent may be held over until the following day.

Test Results

Please call between 11.00am and 3.00pm (Monday to Friday) to enquire about your test results .

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be advised how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

Telephone availability

If you would like to speak with a GP via the telephone, please ask reception who will book a time for a GP to call you back. In an emergency, the on-call doctor will deal with your telephone call immediately.

If you wish to speak to a nurse via the telephone, please ask reception who will book a time for the nurse to call you back.

HOW TO CANCEL AN APPOINTMENT

The practice would very much welcome the co-operation of all our patients in making the best use of the appointments and as such we would ask that you inform us as soon as possible if you wish to cancel an appointment. There are several options on how to contact the practice to cancel an appointment and this can be done 24hrs a day, all year round.

When the surgery is open this can be done via reception either face to face or by  telephoning 01772 529230.

When the surgery is closed patients can call 01772 529230 and select option 2 you will then be asked to leave the following information:

• Patients name and date of birth.
• Date & time of the appointment.
• Name of Doctor or Nurse that the appointment is with. 

If you are a patient who has signed up for EMIS Access you can make and cancel appointments via the website.

Each month valuable time is lost because some patients do not conatct us to cancel appointments which we could offer to other patients. We monitor all missed appointments and are able to calculate how much time is lost each month.

Please help us to help you.

Thank you

Improving access to general practice: evening and weekend appointments now available

Patients who are registered at this practice can now book an appointment to see a GP or nurse on weekday evenings (after 6.30pm) or at the weekends (on Saturday and Sunday).  Appointments will either take place at this practice or at another NHS setting nearby:-

Mon-Fri       6.30pm-8.00pm Park View Surgery

Saturday     8.00am-12.00   St Mary's HealthCentre

Sunday       9.00am-12.00   Briarwood Medical Centre

Talk to the practice receptionist to find out more or book an appointment.