Hub Appointments With GP's & Other Health Care Professionals
If you're a patient with a chronic, complex or long term condition then in order to ensure your continuity of care it is important that you are seen by your GP here at the surgery.However, patients with non-chronic problems may get an appointment with a GP or other health care professional far more quickly or at short notice at one of the community hubs.
Monday to Friday 6.30pm - 8.00pm at Parkview Medical Practice
Saturday 8.00am - 12.00 at St Mary's Health Centre
Sunday 9.00am to 12.00am at Briarwood Medical Centre
The service offered is for pre-booked appointments and also a limited amount of appointments which are bookable on the day.Please note that once hub availability is full, you may be directed to an alternative service.
In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute an emergency.
We will ask you to provide details about yourself to make sure that you receive the best possible healthcare and treatment. This will improve healthcare services for all and ensures that your records are maintained correctly. Although you can decide how much information you wish to give or withhold, certain information is needed to treat you safely.
Other healthcare professionals eg hospitals, community support services, health visitors, district nurses, community midwives, also partner organisations.
ALL ON A “NEED TO KNOW” BASIS
Only properly annonymised information is used for research and statistical purposes. Except where required by law we do not give anyone information unless it is needed for your treatment or you have given permission.
You are entitled to access to your medical records online. Please ask at reception for the relevant form.
We understand the personal and sensitive nature of the information and all staff are under a legal duty to keep records confidential Records are stored securely to prevent unauthorised access.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.
Model Publication Scheme - further information
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. Tel: 0345 015 4033 Email: firstname.lastname@example.org Write: Millbank Tower, Millbank, London SW1P 4QP.
You are entitled to see a practitioner of your choice for a routine appointment. However this cannot be guaranteed for urgent appointments.
We would expect you to cancel any appointments that you cannot attend.
We adhere to the NHS Zero Tolerance Policy and therefore do not tolerate aggression of any kind, either verbal or physical. If any incident does occur, you may be removed from the practice list and reported to the police.
Our premises have suitable access for disabled persons and there is car parking available.
We also provide a “LOOP” system for those with hearing difficulties.
We also provide toilet facilities for the disabled.
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