Briarwood Medical Centre
At Briarwood Medical Centre the staff take pride in offering the highest standard of patient-centred healthcare. We offer a wide variety of medical services including the management of chronic diseases, antenatal and postnatal care, childhood vaccinations and well-person check-ups. In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
Issues with our telephone lines
We are aware of the difficulties that some patients are experiencing in getting through to the surgery via telephone. This issue is affecting most practices across central Lancashire. We do apologise and are working hard to resolve this with the local IT/telephone supplier as soon as possible.
This issue is particularly prominent during peak periods, for example in the mornings, when phone lines tend to be by far the busiest. Ourselves and GP practices in the area are working with the supplier to migrate away from what was an old system to a new one and this work will conclude soon. This new system has additional capacity for practices when a high volume of calls are being experienced.
We appreciate the frustration this may cause to you. You can continue to call the surgery at anytime but please bear with us, particularly during peak periods. Please continue to be respectful towards our staff on the other end of the phone line. Abuse of any kind will not be tolerated.
You can request repeat prescriptions online if already registered for online services or you can also call 111 for non-urgent NHS advice. You can email prescription requests to firstname.lastname@example.org.
If you’d like to make a complaint about this matter then you can do so by contacting the CCG. Please see the contact us section of this website here for more information on how to make a complaint.
Accessing GP services
We are open and continue to provide services as we have done throughout the pandemic. This means that for patients, we are providing GP services, with face to face appointments available to those who need them. The threat of infection from COVID-19 still exists within our communities, and locally patients are being asked to continue to follow guidance in place and take the necessary precautions such as wearing face coverings and practicing good hygiene.
Our practice building is a public building and as such must be kept covid-secure. We have a process in place for managing entry into the premises to help minimise the risk of anybody spreading the virus. Please continue to follow this.
Not all conditions need to be seen by our GP's in a face-to-face appointment. When contacting us, you will undergo an assessment (called triaging) of your needs and to determine whether you may or may not have COVID-19 symptoms. If safe and appropriate to do so the clinician may undertake your consultation via telephone or through a video consultation. This will help to reduce the risk of coronavirus infection to you and the practice staff.
Lots of common conditions can be diagnosed using mobile devices, telephone or video thanks to the experience of the clinicians and their ability to recognise the signs and symptoms of conditions from the information you provide. However, if they judge that it is safer and more appropriate to organise a face-to-face appointment for you then this will be arranged.
If for a number of reasons, you aren’t able to have an appointment via video technology then your clinician will arrange an alternative option – either a phone call, or a face-to-face appointment for you.
Services such as ante-natal clinics, all vaccination programmes , ie child and baby immunisations, and hormone injections for patients with prostate cancer have remained in place throughout the pandemic. If you are unsure what the arrangements are, please contact us.
Your community pharmacy can support you with a wide range of minor ailments.
Covid vaccination status requests
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available through the NHS COVID Pass service from:
You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.
If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose more than 5 working days ago. It may take up to 7 working days for the letter to arrive.
This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.
When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.
COVID-19 Vaccination Programme Update
If you receive a letter from the national NHS Covid-19 Vaccination Booking Service and you book an appointment, please make sure you attend it. The sooner you get your vaccination, when eligible, the earlier you will be protected from Covid-19.
NHS Test & Trace scams - anti-fraud advice
Please be aware if you have returned from international travel and are legally required to quarantine for 10 days, you may receive a visit from NHS Test and Trace to ensure compliance with your legal duty.
Visits will take place at the address listed on your passenger locator form. Staff will wear NHS Test and Trace branded clothing, they will identify themselves and present ID, social distancing guidelines will be followed where possible, staff will state your name and ask you to confirm it. They will request sight of your driving licence or passport to confirm identity. NHS Test and Trace staff will not; Enter your home, ask for anything other than to see your ID, photograph your identification, ask for any financial details, ask you for money or issue a fine.
NHS Test and Trace team will not provide prior notification of a visit via email or text. If someone visits you claiming to be from NHS Test and Trace and you do not believe they are legitimate, call 999 and ask for the police.
Patient Briefing on Coronavirus (COVID-19)
Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
Briarwood Medical Centre is open and if you need to see a GP, please ring us on 01772 529230. We are open from 8.00am to 6.30pm Monday to Friday and 9.00am to 12noon on a Sunday.
You can also call NHS 111. Please do not come to the surgery unless you have an appointment. Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
If you wish to collect a prescription, please telephone us and arrange to set up a nominated chemist; your prescription will then be sent direct to them (in most cases). If you have a letter/form to drop off, please post it to us using Royal Mail.
Repeat prescriptions can be ordered by phoning us on 01772 529230; by email at email@example.com; online via Patient Access, NHS or mygp apps. If you need an access code for any of the apps, we can email this to you.
Your GP Practice cannot assist you in booking a Covid-19 test and does not provide Covid-19 testing; this can only be done via the national online booking portal or contact NHS 119 by telephone.
If you are clinically vulnerable please read the link under the "Further Information" tab on the right hand side of this page.
(Site updated 06/09/2021)