Noticeboard

Hub Appointments With GP's & Other Health Care Professionals


If you're a patient with a chronic, complex or long term condition then in order to ensure your continuity of care it is important that you are seen by your GP here at the surgery.However, patients with non-chronic problems may get an appointment with a GP or other health care professional far more quickly or at short notice at one of the community hubs.


Monday to Friday 6.30pm - 8.00pm at Parkview Medical Practice


Saturday 8.00am - 12.00 at St Mary's Health Centre


Sunday 9.00am to 12.00am at Briarwood Medical Centre


The service offered is for pre-booked appointments and also a limited amount of appointments which are bookable on the day.Please note that once hub availability is full, you may be directed to an alternative service.


In a genuine emergency you should call 999.  Chest pains and/or shortness of breath constitute an emergency.

Comments & Concerns

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for concern about the care they or a loved one have received.  If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.  

To pursue a concern please contact the Practice Manager and he will deal with your concern appropriately.   However, if you feel this is not possible or you do not wish to do so then you can raise a concern by contacting the CCGs’ customer care team via email to csrccg.customercare@nhs.net or call 01772 214602 or 01772 214601 - please note that calls to these numbers will be recorded for training and monitoring purposes.

Alternatively you can also contact the Care Quality Commission, the independent regulator for all adult health and care services in England.  They can be contacted on 03330 706 161.   www.cqc.org.uk

We are continually striving to improve our service. Any helpful suggestions would be appreciated.  Further written information is available on our complaints procedure from reception.

 
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