Comments, Concerns or Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for concern about the care they or a loved one have received. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a concern please contact the Practice Manager in writing and she will deal with your concern appropriately. However, if you feel this is not possible or you do not wish to do so then you can raise a concern by contacting the CCGs’ customer care team via email to email@example.com or call 01772 214602 or 01772 214601 - please note that calls to these numbers will be recorded for training and monitoring purposes.
Alternatively you can also contact the Care Quality Commission, the independent regulator for all adult health and care services in England. They can be contacted on 03000 616161. www.cqc.org.uk
We are continually striving to improve our service. Any helpful suggestions would be appreciated. Our complaints leaflet is available from reception.