Rights and Responsibilities
RIGHTS OF PATIENTS
You are entitled to see a practitioner of your choice for a routine appointment. However this cannot be guaranteed for urgent appointments.
RESPONSIBILITIES OF PATIENTS
We would expect you to cancel any appointments that you cannot attend.
We adhere to the NHS Zero Tolerance Policy and therefore do not tolerate aggression of any kind, either verbal or physical. If any incident does occur, you may be removed from the practice list and reported to the police.